Payment Plan
First payment – 50% of Entry (Due immediately to secure your entry)
Second payment – 50% of Entry (Due 30 days after entry)
You will have 7 days to make your payment after the due date. If you miss a payment you will forfeit your entry.
Payment plan options are non refundable.

Organising such an event has many challenges and can’t be left to the last minute. The refund policy schedule is based on certain suppliers that have been paid leading up to the preparation of the event.

Every aspect of the event is meticulously planned and synchronised with suppliers, partners, medical staff , entertainers, photographers, catering staff and assistants who need time to adapt to date not even taking in account the financial aspect, whereas most of these parties have been paid in advance to ensure their services. Without these key people and planning we cannot host a safe and enjoyable event.

Cancellations & Refunds – None Payment plan options

• All substitutions made are charged at R50 per rider.
• Refunds up to 90 days prior to the event will be refunded at 75% of entry fee.
• Refunds up to 60 days prior to the event will be refunded at 50% of entry fee.
• No refunds 60 days or less before the event date.
• Entries are transferable until 14 days prior to the event. (If you do a substitution your substituted participant will receive the merchandise size that was selected on your original entry)

*Entries can’t be transferred to the following year.
*No Exceptions including medical conditions and infectious diseases.

Cancellations & Refunds – Payment Plan

• Payment plan options are non refundable. You can however do a substitution.

Cancellations & Refunds (Transferred entries due to Covid Postponements)

RunTheKaroo: Please follow this link for more info – COVID UPDATE >>

Please read the full terms and conditions here: https://urbangoat.co.za/terms-and-conditions/

The supporter weekend passes includes meals for the weekend (Friday dinner to Saturday dinner), use of ablution facilities, complimentary drinks (if any), use of chill zones, live entertainment, access to spectator points, as well as coffee, tea and rusks before breakfast.

Yes, walkers are most welcome. We have walkers doing the event each year as we don’t have a cut off time.

Unfortunately we can only get guests the day of the event as the venue is only equipped from race day.

Yes, non runners are welcome to book a supporter’s weekend pass and extra accommodation to join you for the weekend but please note that we only have 30 supporter passes available so make sure to book your supporters well in advance.

We also have a Kiddie Zone (three years older and above) so that kids are looked after while you run.

Yes, but only until 21 July 2020. Thereafter clothing orders are placed and no changes can be made. You can email info@urbangoat.co.za to update your shirt size.
Clothing sizes are selected during the online entry process before checking out and paying.
Please note that the new substituted participant will receive the clothing size of the initial outgoing participant, unless this is changed before 21 July 2020.

• Click on the event you are registered for from the home page.
• Log in to the entry system here using your ID/passport number.
• To change your personal details click on “Edit Details”.

Our routes are very well marked but you’re welcome to run with a GPS as we have route maps to download.

• A 3-man tent for each runner or to share with a friend/family member.
• A comfy foam mattress.
• You will need to bring your own bedding and pillow. This applies to the Canvas tented accommodation as well.

It’s always a good idea to have your medical aid card with you. Although signal is not always available, it is wise to take your phone with you. It is also advisable that the 24km runners carry a camelback.

Yes, however please bring your own chargers.

Theft is not really a problem in the Karoo, but if it makes you feel more relaxed, then you are welcome to do so.